1. Begin the process via the virtual agent below.
2. An automated system will send you a reply within 12 hours. If your email address is not in a safe senders list or safe domains list, you will be required to undergo an identity verification procedure with our partner, Stripe. All instructions will be in the reply sent to you.
3. Once your identity and affiliation have been verified, you will receive login details to the user portal and invoice will be generated and emailed to you. You will only receive an invoice if you have a balance to pay.
4. Once payment has been received, our automated system will begin to rehydrate your requested data.
5. You will receive an email informing you that the files are ready to download from the user portal. The download link will only be valid for 7 days. If you miss the deadline, you may request the link again through the support email, free of charge.
NOTE: You must be at least 16 years old to request files. You will be unable to verify your identity otherwise.